Frequently Asked Questions
Is this equipment legal to own?
In the UK, civilian ownership of body armour is legal. Laws differ in other countries — some restrict or prohibit civilian ownership or import. You are responsible for confirming the law in your jurisdiction before ordering. If in doubt, contact us first.
What do the protection ratings mean?
Ratings such as NIJ IIIA describe the level of ballistic protection a product is designed to provide, as stated by the manufacturer. We quote these as supplied to us and have not independently re-tested every item. No protective equipment is "bulletproof" — it offers a defined level of resistance, not a guarantee of safety.
How do I choose the right size?
Helmets are sized by head circumference in centimetres — measure around the widest part of your head. Panels are listed by their dimensions (for example 10×12 inch). Each product page lists the sizes and fitments available. If you need help, contact us before ordering.
How long does delivery take?
Items are shipped directly from our supply partners. Most orders are dispatched within 2 working days, and typically arrive within 10 to 15 days depending on destination. You'll receive tracking by email once your order is dispatched. See our Shipping page for more detail.
What is your returns policy?
You have 14 days after receiving your item to request a return. Items must be unworn and unused, in their original packaging. Email Support@rsupplystores.com before sending anything back. Return postage is paid by the buyer unless the item is faulty. Full details are in our Refund Policy.