Frequently Asked Questions (FAQ)

How can I contact R Supply Store?
You can email us at Support@rsupplystores.com where our customer service team will be happy to help you with whatever you need! We aim to respond as quickly as possible, and we love hearing from our customers.

Do you ship worldwide?
Yes! We ship to most countries worldwide. Please note that delivery times may vary depending on your location and local customs processing.

Where do you ship from?
We ship from our European warehouse. It serves as a central hub for global sales, All orders are carefully packaged and checked before dispatch to ensure they arrive safely.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. Requests after this time cannot be guaranteed, but orders can be returned for a full refund after delivery.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped from our warehouse. Orders are processed Monday to Friday within 1-3 business days and shipped the day after processing. Please allow extra time during holidays or sale periods. We do not process or ship orders on weekends.

How long will it take to receive my order?
Delivery times can vary due to courier delays, customs, or logistics issues. While our website shows average postage times, these are estimates. Most orders arrive within 1-2 weeks, but some may take longer.

What if I don’t receive my order?
If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Please contact us so we can assist you.

Will I be charged customs or taxes?
The prices on our site are tax-free in CURRENCY. Depending on your country, you may be liable for duties or import taxes when your order arrives. These fees are determined by your local customs office and are your responsibility. We cannot cover customs fees and are not responsible for delays caused by customs.

Do you ship resin models or made-to-order items?
Yes! Resin models are printed on demand and require extra time for production, quality control, and safe packaging. Please allow additional shipping time for these items. We take pride in our rigorous quality checks to ensure you receive a product in excellent condition.

How do I return an item?
Please contact us at Support@rsupplystores.com with your order details. We will guide you through the return process.

What if the item(s) I received are defective, incorrect, or damaged?
Please contact us immediately if your order is incorrect, missing, or damaged. Include your order number and photos of the item(s) so we can resolve your case as quickly as possible.

When will I receive my refund?
All refunds are credited to your original form of payment. Credit or debit card refunds are processed through the issuing bank within 7-10 business days of receiving the returned item or cancellation. Please contact your bank if you have not received the refund after this time.

Can I request special stock or niche items?
Absolutely! We love sourcing unique or niche items that aren’t widely available. Reach out to us at Support@rsupplystores.com, and we’ll do our best to find what you need.