Shipping policy

This policy covers how R Supply Store ships ballistic and protective equipment, including body armour, soft and hard armour panels, rifle plates, ballistic helmets, ballistic shields, and stab-, spike- and cut-resistant clothing.

Where we ship and delivery charges

  • We deliver to the UK, the Isle of Man, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Saudi Arabia and the United States. We can't deliver to other countries.
  • UK, Europe and Saudi Arabia: insured, tracked shipping. £5.50 on orders under £75, and free on orders of £75 or more.
  • United States: tracked shipping with US import charges prepaid. The charge depends on your order value and starts from £12 for orders under £50. You will see the exact charge at checkout before you pay. Some items can't be sent to the US, and checkout will tell you if that applies.

Where your order ships from

  • Our products are made by our manufacturing partners and sent to you directly from their warehouses in China. They do not ship from a UK warehouse.
  • We use tracked international couriers, such as DHL, FedEx, UPS, TNT, SF Express, EMS and Aramex. Smaller items may go by tracked air mail.
  • Parcels are dispatched Monday to Friday, and on most Saturdays, except public holidays. Most orders leave the warehouse within 2 working days of payment.
  • Delivery usually takes 10 to 15 days. Customs checks, courier delays and remote addresses can occasionally add time, so this is an estimate, not a guaranteed date.
  • You will receive a tracking number by email as soon as your order is dispatched. You can also follow it on our order tracking page.

Order processing

  • Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched.
  • If you order items from more than one manufacturer, they may arrive in separate parcels on different days.

Customs, duties and import restrictions

Your order ships from China, so your parcel goes through customs in your country, including if you live in the UK. Please read this section before you order. When you place an order, you agree to it.

1. Import duties, taxes and fees

  • UK, Europe and Saudi Arabia: our prices and delivery charges do not include import duties, import VAT, GST or sales tax, customs clearance, brokerage, or courier handling fees. If any of these are charged, you are the importer and you must pay them, usually to the courier before delivery. We can't tell you the amount in advance, because your customs authority sets it.
  • United States: US import charges are collected at checkout as part of your shipping charge, and our courier pays them when the parcel leaves China. You should not have to pay US import duty on delivery. If the courier or a US authority charges anything else, such as state or local taxes, you must pay it.
  • We do not refund duties, taxes or fees you have paid to customs or a courier. If you return an item, you may be able to reclaim them from your customs authority.
  • We declare every parcel accurately. We cannot mark parcels as gifts or declare a lower value.
  • R Supply Store is not VAT registered, so no UK VAT is added to your order.

2. You must check the item is legal where you live

  • Body armour, armour plates and panels, ballistic helmets, ballistic shields and some protective clothing are restricted, licensed or banned in some countries, and in some states and regions. The rules cover importing, owning and using them. Civilian ownership of body armour is legal in England, Wales and Scotland.
  • Before you order, you must check that you can legally import, own and use each item at your delivery address, and that you have any licence or permit you need. By placing an order, you confirm that you have done this.
  • We do not give legal advice. Letting you check out to your country does not mean we have confirmed the item is legal there.
  • We may cancel an order and refund it in full if we believe an item cannot lawfully be sent to your address.

3. Parcels delayed, held, seized or destroyed by customs

  • Customs and other authorities can open, inspect, delay, hold, seize, confiscate or destroy parcels. We have no control over this. Delivery times are estimates, and we are not responsible for delays caused by customs checks.
  • If customs ask you for ID, an import declaration or other documents, please provide them promptly. Parcels that are not cleared may be returned or destroyed.
  • If your parcel is seized, confiscated, destroyed or refused entry because the item is restricted or prohibited where you live, or because of something you did or did not do (for example not paying charges, not giving customs the ID, licence or information they asked for, or giving a wrong or incomplete address), then we are not liable for it, and we will not refund or replace the order.
  • If customs contact you about your parcel, tell us straight away at Support@rsupplystores.com. We will send you the invoice and any other documents we have to help you clear it.

4. Refused, unpaid or uncollected parcels

  • If you refuse the parcel, don't pay the import charges, or don't collect it, and it is returned to us, we will refund what you paid for the items and the standard delivery charge, minus the actual cost of returning the parcel to the warehouse in China and any duties, taxes, storage or handling fees that the courier or customs charges us because the parcel was not accepted.
  • If the parcel is not returned to us (for example the courier or customs abandons, disposes of or destroys it), we cannot give a refund, because we don't get the goods back.

5. When we are responsible

Nothing in this policy affects your statutory rights. If a parcel is delayed, held, seized or lost because of our mistake, we will replace it or give you a full refund. That includes wrong paperwork or customs declarations, an item that doesn't match its description, or sending an item to a country we had said we would not ship it to. The same applies if a parcel is lost or damaged in transit before it reaches you.

Your agreement

By placing an order, and by ticking the confirmation box in the cart where it is shown, you confirm that you have read and accept this section.

Damaged, missing or incorrect items

Every parcel is insured in transit. Please inspect your order when it arrives. If anything is damaged, missing or not what you ordered, email Support@rsupplystores.com with your order number and photos, ideally within 48 hours of delivery, so we can claim on the courier's insurance quickly. If you tell us later, we will still deal with it under your legal rights.

Contact

R Supply Store
58 Barnes Way, Herne Bay, CT6 6RX, United Kingdom
Email: Support@rsupplystores.com