Refund policy

We want you to be confident ordering protective equipment from us. If something isn't right, you can return it under the terms below. Nothing in this policy affects your statutory rights.

14-day returns

  • You can return most items within 14 days of delivery.
  • Items should be unworn and unused, in the same condition you received them, with any tags and in the original packaging, together with your order number or proof of purchase. You can handle an item to check it, as you would in a shop.
  • To start a return, email Support@rsupplystores.com with your order number and the item(s) you want to return. We will reply with the return address and instructions.
  • Please do not send anything back before contacting us. We can't trace or refund parcels sent without an agreed return.

Where returns go and who pays postage

  • Our products ship from our manufacturing partners' warehouses in China, so most returns go back there. We will give you the exact address.
  • Unless the item is faulty or not what you ordered, you pay the return postage. International postage can cost more than UK postage, so please check the price before you decide.
  • Please use a tracked service. We recommend insuring it too, because we can only refund items that reach us.
  • Mark the parcel as returned goods. Any import charges on the return journey are your responsibility, and if the warehouse is charged import tax on your return, we will deduct it from your refund.

UK and EU cancellation rights (first 14 days)

  • If you are a consumer in the UK or the European Union, you can cancel your order for any reason within 14 days of receiving it. Tell us by email at Support@rsupplystores.com, then send the item back within 14 days of telling us.
  • If you cancel your whole order in this period, we refund the items and the standard delivery charge you paid.
  • If an item comes back used or damaged beyond what you'd need to check it, we may reduce the refund by the loss in value.

Faulty, damaged or incorrect items

  • Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, email Support@rsupplystores.com with your order number and photos. If you can, tell us within 48 hours of delivery so we can claim on the courier's insurance.
  • For faulty or incorrect items, we pay the return postage.
  • Within 30 days of delivery, you can choose a full refund. After that, we will repair or replace the item, and if that isn't possible, give you a refund.

Manufacturer's warranty on Militech armour

  • Body armour made by Militech comes with the manufacturer's 5-year limited warranty against defects in materials and manufacture, from the date of delivery.
  • The warranty does not cover damage from accident, misuse, neglect, improper care or storage, normal wear and tear, or repairs or changes made by anyone other than the manufacturer. Armour that has been shot or stabbed must be replaced and is not covered.
  • To claim, email Support@rsupplystores.com with your order number, photos and a description of the problem. We will arrange the claim with the manufacturer, which may ask for the item to be sent back for inspection.
  • This warranty is in addition to your statutory rights, not instead of them.

Items we cannot accept back

  • Custom-made or made-to-measure items, unless they are faulty.
  • Gift cards.

Exchanges

We replace items that are faulty or damaged. For a different size or item, return the original as described above and place a new order for the one you want.

Refunds

When your return arrives, we will inspect it and email you. Refunds are made to your original payment method within 14 days of us receiving the item back, or of you showing us proof that you posted it back, whichever is sooner. Your bank or card provider may take a few extra days to show the refund. If you haven't received it after that, please contact us at Support@rsupplystores.com.

Contact

R Supply Store
58 Barnes Way, Herne Bay, CT6 6RX, United Kingdom
Email: Support@rsupplystores.com